Terms and Conditions
Organic Lab s.r.o.
Ovenecká 376/4, Prague 7, 17000
ID No.: 13968301
VAT ID: CZ13968301
GENERAL TERMS AND CONDITIONS (HEREINAFTER REFERRED TO AS GTC) OF THE COMPANY
Organic Lab s.r.o.1. BASIC INFORMATION
The General Terms and Conditions govern the relations between the contractual parties to the purchase contract, where on one side is the seller and on the other side is the buyer.
A. SELLER
Organic Lab s.r.o.
Ovenecká 376/4, Holešovice (Prague 7), 170 00 Prague
ID No.: 13968301, VAT ID: CZ13968301
Phone: +420 721440314 | E-mail: juliana@organiclab.czB. BUYER
The buyer is a consumer or a company.
CONSUMER - a natural person who, when concluding and fulfilling the purchase contract with the seller, is not acting within the scope of their trade or other business activity.
COMPANY – Represented by an authorized person.2. ORDER AND CONCLUSION OF PURCHASE CONTRACT
The buyer receives the course (hereinafter referred to as goods) at the price valid at the time of ordering. The buyer-consumer has the opportunity to become acquainted with the total price including VAT and all other fees before placing the order. This price will be stated in the order and in the email message regarding the order of goods. By sending the internet order for selected goods, the customer confirms the binding nature of their order and expresses consent to the terms and conditions. If the order confirmation does not arrive at the entered e-mail address, contact us as soon as possible. ORDERS CAN BE MADE VIA: website:www.organiclab.cz ORDER - CONSUMER: if the buyer is a consumer, the proposal to conclude a purchase contract is the placement of the offered goods by the seller on the website; the purchase contract arises by the sending of the order by the buyer-consumer and the acceptance of the order by the seller. The seller will immediately confirm this acceptance to the buyer via an informative email to the entered email address; however, this confirmation does not affect the formation of the contract. The resulting contract (including the agreed price) can only be changed or cancelled based on the agreement of the parties or based on legal grounds. ORDER - COMPANY: if the buyer is a company, the proposal to conclude a purchase contract is the placement of the offered goods by the seller on the website; the purchase contract arises by the sending of the order by the buyer-company and the acceptance of the order by the seller. The seller will immediately confirm this acceptance to the buyer-company via an informative email to the entered email address; however, this confirmation does not affect the formation of the contract. The resulting contract (including the agreed price) can only be changed or cancelled based on the agreement of the parties or based on legal grounds. All contractual relations are concluded in accordance with the legal order of the Czech Republic. If the contractual party is a consumer, relations not regulated by the terms and conditions are governed by the Civil Code (No. 40/1964 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.). If the contractual party is not a consumer, relations not regulated by the terms and conditions are governed by the Commercial Code, No. 513/1991 Coll., all as amended. The price of goods is stated in Czech crowns and includes 21% VAT. A tax document is part of the delivery.
3. METHOD AND PRICE OF PRINTED VOUCHER DELIVERY
A. CZECH POST/PACKETA/COURIER etc.
• FREE OF CHARGE
B. PERSONAL COLLECTION
• not possible
4. METHOD AND PRICE OF PAYMENT
The payment gateway provider is ComGate Payments, a.s.
A. ONLINE CARD PAYMENT
You enter the card number, expiration date, and CVC code - three numbers found in the signature strip on the back of the card - into the ComGate Payment Gateway interface. Everything is secured by the 3D Secure standard, so you will likely be asked to enter a numeric code received via SMS from your bank. For any complaints or questions regarding payments, contact ComGate Payments, a.s
ComGate Payments, a.s.
Gočárova třída 1754 / 48b, Hradec Králové
E-mail: platby-podpora@comgate.cz
Tel: +420 228 224 2675. DELIVERY CONDITIONS
A. USE OF GOODS
Information on the availability of dates on www.organiclab.cz may vary due to gradual booking. In the event that a customer orders a date listed as free and the seller no longer has a free place on that date, the seller will contact the customer by phone or email and agree on further steps (date replacement, etc.).
6. CONFLICT WITH THE PURCHASE CONTRACT
In the event that the course upon redemption by the buyer is not in conformity with the purchase contract (hereinafter "conflict with the purchase contract"), the buyer has the right to have the seller bring the item into a state corresponding to the purchase contract free of charge and without undue delay, according to the buyer's requirement either by exchanging it for a new course or by mutual agreement. If such a procedure is not possible, the buyer may demand a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the conflict with the purchase contract before arriving at the course or caused the conflict with the purchase contract themselves. A conflict with the purchase contract that manifests itself within six months from the date of redemption of the item is considered a conflict existing already at the time of its acceptance, unless this contradicts the nature of the item or unless the contrary is proven. A customer who does not purchase goods within the scope of their trade or other business activity also has the right, in accordance with Section 53, Paragraph 7 and Section 54 of the Civil Code, to withdraw from the contract within 14 days of receipt of the goods.
7. CANCELLATION OF ORDER, WITHDRAWAL FROM CONTRACT
If the customer decides to cancel the order for any reason, they must immediately inform the shop operator (in writing, by email, or by phone) earlier, at least 48 hours before the course date. In such a case, the order is cancelled by the operator free of charge. The seller will return the paid financial amounts to the buyer to the bank account number specified by them or otherwise based on mutual agreement, no later than 30 days from the moment of withdrawal. The seller is entitled to reimbursement of actually incurred costs associated with the return of goods.
8. SAFETY AND DATA PROTECTION
Customer information is stored in accordance with the applicable laws of the Czech Republic, in particular the Personal Data Protection Act No. 101/2000 Coll., as amended. The buyer gives the seller their consent to the collection and processing of personal data for the purposes of fulfilling the subject of the concluded purchase contract and for use for the seller's marketing purposes (sending commercial communications by e-mail, SMS messages). In case of disagreement with the use of personal data for marketing purposes, send this information to juliana.soleova@gmail.com. The seller declares that all personal data is confidential, will be used only to effectuate the performance of the contract with the buyer and for the above-mentioned marketing purposes. The seller further declares that the data will not be published or provided to a third party, with the exception of the situation related to the communication of data (name and delivery address) to external carriers. The buyer has the right of access to their personal data and the right to their correction.
9. FINAL PROVISIONS
These terms and conditions apply in the wording stated on the seller's website on the day the electronic order is sent by the buyer, who accepts them. These terms and conditions take effect on October 1, 2023. Changes to the terms and conditions are reserved.